FAQ

What photo works best?

For the best lithophane result, please upload a clear, high-resolution photo.

Photos with good lighting and strong contrast usually produce the most detailed result.

What happens after I upload my photo?

Once your order is placed, we convert your image into a 3D lithophane design.

The design is then carefully 3D printed and assembled into your custom photo frame.

How long does production take?

Each piece is custom made.

Production time is typically 3ā€“5 business days before shipping.

Do you ship to Canada and the United States?

Yes! We currently ship to Canada and the United States.

Shipping time usually takes 5ā€“10 business days depending on your location.

What if my photo is not perfect?

Don't worry.

We review every photo before printing and make adjustments when necessary to achieve the best possible result.

Can I order multiple Photos?

Yes, you can upload different photos for each lamp and create multiple custom pieces in one order.

Refund & Return Policy

At PawMini Lab, all products sold on our website areĀ final sale.

Due to the nature of our small studio production and product handling process,Ā we do not accept returns, exchanges, or refunds for any purchases, including both customized and non-customized products.

Please review your order carefully before completing your purchase.

Order Changes & Cancellations

Orders may be modified or canceled within 2 hours after purchase.

After this time, your order may already be in production and cannot be changed or canceled.

If you need to make changes, please contact us immediately at:

info@pawminilab.com

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging

We will review the case and may offer a replacement if the issue is confirmed.

Photo Quality Responsibility

The final lithophane quality depends on the photo provided by the customer.
We cannot offer refunds due to:

  • Low resolution photos
  • Blurry images
  • Poor lighting in the original photo

We recommend uploading clear, high-resolution photos for the best results.

Shipping Issues

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect shipping addresses provided by the customer

Please double-check your shipping address before completing your order.

Contact Us

If you have any questions regarding your order, please contact:

info@pawminilab.com

We are always happy to help!