Refund Policy
Refund & Return Policy
Last updated: March 2026
At PawMini Lab, all products sold on our website are final sale.
Due to the nature of our small studio production and product handling process, we do not accept returns, exchanges, or refunds for any purchases, including both customized and non-customized products.
Please review your order carefully before completing your purchase.
No Returns or Refunds
All sales are final. PawMini Lab does not accept returns, refunds, or exchanges for any reason including but not limited to:
- Change of mind
- Incorrect order placed by the customer
- Incorrect shipping information provided by the customer
- Customer preference or dissatisfaction after delivery
By placing an order on our website, you agree to this policy.
Damaged or Defective Items
If your item arrives damaged during shipping or defective, please contact us within 12Ā hours of delivery.
To request assistance, please provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
After reviewing the case, we may offer a replacement item at our discretion.
Order Changes or Cancellation
Orders may only be modified or cancelled within 3 hours of purchase.
After this time, orders are processed automatically and cannot be changed or cancelled.
Shipping Issues
PawMini Lab is not responsible for:
- Shipping delays caused by carriers
- Lost packages marked as delivered
- Incorrect shipping address provided by the customer
However, we will try our best to assist customers in resolving shipping issues when possible.
Contact Information
If you have any questions regarding your order or this policy, please contact us:
Email: info@pawminilab.com
Website: https://pawminilab.com
Thank you for supporting PawMini Lab.